How to make a complaint
If you have a complaint, the best way is to contact us via the in-app chat.
Alternatively, you can submit a complaint by contacting the Complaints team at complaints@blackbanx.com. For any other enquiries, please contact us via the in-app chat.
Once we have received your complaint we will acknowledge this via email. We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 30 business days. If you are not happy with our resolution you can refer your complaint to our senior management team.
If you believe you've been a victim of fraud or if you suspect your account is at risk, to get a quicker reply from us, please email us at fraud@blackbanx.com.
Blackbanx.com provides information about and access to accounts and financial services provided by Black Banx Bank S.A. and its affiliates in multiple countries and territories. It does not, and should not be construed as, an offer, invitation or solicitation of services to individuals outside the countries and territories our group of legal entities are licensed in. Terms, conditions and fees for accounts, products, programs and services are subject to change. Not all accounts, products, and services as well as pricing described here are available in all jurisdictions or to all customers. Your eligibility for a particular product and service is subject to a final determination by Black Banx. Your country of citizenship, domicile, or residence, may have laws, rules, and regulations that govern or affect your application for and use of our accounts, products and services. Deposit products and services are offered by Black Banx Bank S.A.